How can I contact Eloquent Favors?
You can email us at firstname.lastname@example.org or call 631-486-6708.
Where is Eloquent Favors located?
We do not have a retail storefront. We are an online retailer and our website is available 24 hours a day, 7 days a week.
What are my shipping options?
All orders are shipped using UPS unless otherwise stated. We are unable to ship to PO Boxes.
How do I track my order?
When your order ships we will email you a UPS tracking number. You can use this number to track your package directly from the UPS Web Site (www.ups.com).
Do you ship internationally?
We only ship to addresses in the United States and Canada.
How is shipping calculated?
Shipping is calculated during checkout and is based on item weight and the shipping destination.
Can I place an order by phone?
Yes, you can place an order by phone during our normal business hours, Monday through Friday 8:00 am- 5:30 pm (EST).
Will I get an email confirmation after I place my order?
Yes, as soon as you place your order a confirmation will be sent to your email address.
Do you have a printed catalog?
Unfortunately, we do not offer a print catalog due to the evolving nature of the wedding favor business. We are constantly adding new and innovative items to our product line so visit us often for weekly updates.
What are my payment options?
Eloquent Favors accepts Visa and MasterCard payments.
Can I pay with a personal check?
We do accept personal checks, but your order will not be shipped until payment has been received and the check has cleared.
Will I be charged sales tax?
All orders shipped to destinations within New York State are charged 8.75% sales tax. Orders shipped to destinations outside of New York State will not be charged sales tax.
What happens if I order an item that is on backorder?
We make every effort to keep our inventory up to date on our website. Occasionally, items may go out of stock without notice and we may not have adequate time to update our website. If this occurs, and you place an order for an out of stock item, we will send you an email with the expected delivery date. You will then have the option to change your order, cancel your order or place the item on backorder.
When will I receive my order?
Non-personalized items that are in stock are processed within 5 business days. Personalized items take longer to process. Processing does not include shipping transit time. Please note that weekends and holidays do not count as business days.
I received the error message: This Transaction Can Not Be Processed. What does that mean?
If you receive the error message ďthis transaction canít be processedĒ when trying to place an order with us, you received this message because the address on file with your credit card did not exactly match the billing address that you entered when you placed your order.
How will my item be monogrammed?
Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes. Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, number punctuation and characters such as &, @, " or *. Please refer to the product image for a sample of the personalization.
Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged.
What is a Three Letter Monogram?
The three letter monogram is considered the standard format for a monogram. Traditional three letter monograms include the initials of the person's first name, last name and middle name. The monogram is produced in this order, reading left to right. The last name initial is centered and made larger than the initials on each side.
For example, Adam Baker Cooper would enter A C B on his order and the monogram would appear ACB.
Is there anything I need to consider when ordering chocolate?
During the warm summer months (May- October) all orders are required to be shipped in insulated packaging with ice packs for an additional fee of $6.00.
In addition, chocolate must be shipped using 2nd Day Air or Next Day Air service to ensure safe arrival. Orders with ground or 3-Day shipping selected will not be processed. We apologize for any inconvenience. Please select 2nd day Air or Next Day Air to avoid delays. To prevent package from being left in a holding facility over the weekend, we will not ship chocolate orders on Fridays.
Are online transactions secure?
Eloquent Favors is committed to protecting the privacy of our
customers. Any information we collect from you is used to
communicate with you in regards to your order and process your
transaction. Your information is never sold or disclosed to
outside third parties. We respect the privacy of our customers
and do everything we can to protect it. By using our web site,
you agree to the collection and use of information as stated above.
Can I cancel an order?
You may change or cancel your order as long as it has not been processed or shipped. Personalized favors cannot be canceled, refunded or returned once production of these items has started.
What is your return Policy?
Do you charge a restocking fee for returned merchandise?
We donít charge a restocking fee.
How long before I receive my refund?
Once we receive your return and inspect the items, you will receive an email confirming the amount of your credit. Credits will be issued in 3 to 5 business days. Please allow adequate time for your bank to process your credit.
What do I do with damaged or defective merchandise?
When you receive your order, please inspect your merchandise carefully. If anything is damaged, please contact us at 631-486-6708 as soon as possible. All claims for damages must be filed within 7 business days of receiving your order. We are not responsible for damaged or missing packages resulting from errors made by the shipping carrier.