How can I contact Eloquent Favors?

You can email us at eloquentfavors@gmail.com or call 631-486-6708.

Where is Eloquent Favors located?

We do not have a retail storefront.  We are an online retailer and our website is available 24 hours a day, 7 days a week.

What are my shipping options?

All orders are shipped using UPS unless otherwise stated.  We are unable to ship to PO Boxes.

How do I track my order?

When your order ships we will email you a UPS tracking number.  You can use this number to track your package directly from the UPS Web Site (www.ups.com).

Do you ship internationally?

We only ship to addresses in the United States and Canada.

How is shipping calculated?

Shipping is calculated during checkout and is based on item weight and the shipping destination.

Can I place an order by phone?

Yes, you can place an order by phone during our normal business hours, Monday through Friday 8:00 am- 5:30 pm (EST).

Will I get an email confirmation after I place my order?

Yes, as soon as you place your order a confirmation will be sent to your email address.

Do you have a printed catalog?

Unfortunately, we do not offer a print catalog due to the evolving nature of the wedding favor business.  We are constantly adding new and innovative items to our product line so visit us often for weekly updates.

What are my payment options?

Eloquent Favors accepts Visa and MasterCard payments.

Can I pay with a personal check?

We do accept personal checks, but your order will not be shipped until payment has been received and the check has cleared.

Will I be charged sales tax?

All orders shipped to destinations within New York State are charged 8.75% sales tax.  Orders shipped to destinations outside of New York State will not be charged sales tax.

What happens if I order an item that is on backorder?

We make every effort to keep our inventory up to date on our website.  Occasionally, items may go out of stock without notice and we may not have adequate time to update our website.  If this occurs, and you place an order for an out of stock item, we will send you an email with the expected delivery date. You will then have the option to change your order, cancel your order or place the item on backorder.

When will I receive my order?

Non-personalized items that are in stock are processed within 5 business days.  Personalized items take longer to process.  Processing does not include shipping transit time.  Please note that weekends and holidays do not count as business days.

I received the error message:  This Transaction Can Not Be Processed.  What does that mean?

If you receive the error message “this transaction can’t be processed” when trying to place an order with us, you received this message because the address on file with your credit card did not exactly match the billing address that you entered when you placed your order.

How will my item be monogrammed?

Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes. Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, number punctuation and characters such as &, @, " or *. Please refer to the product image for a sample of the personalization.

Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged.

What is a Three Letter Monogram?

The three letter monogram is considered the standard format for a monogram. Traditional three letter monograms include the initials of the person's first name, last name and middle name. The monogram is produced in this order, reading left to right. The last name initial is centered and made larger than the initials on each side.

For example, Adam Baker Cooper would enter A C B on his order and the monogram would appear ACB.

Is there anything I need to consider when ordering chocolate?

During the warm summer months (May- October) all orders are required to be shipped in insulated packaging with ice packs for an additional fee of $6.00. 

In addition, chocolate must be shipped using 2^nd Day Air or Next Day Air service to ensure safe arrival.  Orders with ground or 3-Day shipping selected will not be processed.  We apologize for any inconvenience.  Please select 2^nd day Air or Next Day Air to avoid delays.  To prevent package from being left in a holding facility over the weekend, we will not ship chocolate orders on Fridays.

We suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight.

Are online transactions secure?

Eloquent Favors is committed to protecting the privacy of our customers.  Any information we collect from you is used to communicate with you in regards to your order and process your transaction.  Your information is never sold or disclosed to outside third parties.  We respect the privacy of our customers and do everything we can to protect it.  By using our web site, you agree to the collection and use of information as stated above. 

All online orders are placed using SSL (Secure Socket Layer) encryption technology to safe guard your personal information.

Can I cancel an order?

You may change or cancel your order as long as it has not been processed or shipped.  Personalized favors cannot be canceled, refunded or returned once production of these items has started.

What is your return Policy?

• We proudly stand behind every item we sell. If you are not completely satisfied with your purchase, you can return the product to us for a full refund less any shipping charges.  Please contact us via e-mail at eloquentfavors@gmail.com  within 14 days of receiving your order to obtain a return authorization number.  Returns will not be accepted after 30 days. 
• Please return items in original condition and packaging. 
• Perishable merchandise (i.e. favors containing candy, coffee, chocolate, almonds, honey and tea) samples and personalized items can’t be returned.
• Clearance items can’t be returned.
• Always use a reputable carrier and have your package insured against damage and loss.  We are not responsible for lost or damaged returned packages.
• We reserve the right to reject returns that do not meet these conditions. 

Do you charge a restocking fee for returned merchandise?

We don’t charge a restocking fee.

How long before I receive my refund?

Once we receive your return and inspect the items, you will receive an email confirming the amount of your credit.  Credits will be issued in 3 to 5 business days.  Please allow adequate time for your bank to process your credit.

What do I do with damaged or defective merchandise?

When you receive your order, please inspect your merchandise carefully.   If anything is damaged, please contact us at 631-486-6708 as soon as possible.  All claims for damages must be filed within 7 business days of receiving your order.  We are not responsible for damaged or missing packages resulting from errors made by the shipping carrier.