Eloquent Favors Return Policy

What is your return Policy?

• We proudly stand behind every item we sell. If you are not completely satisfied with your purchase, you can return the product to us for a full refund less any shipping charges.  Please contact us via e-mail at eloquentfavors@gmail.com  within 14 days of receiving your order to obtain a return authorization number.  Returns will not be accepted after 30 days. 
• Please return items in original condition and packaging. 
• Perishable merchandise (i.e. favors containing candy, coffee, chocolate, almonds, honey and tea) samples and personalized items can’t be returned.
• Clearance items can’t be returned.
• Always use a reputable carrier and have your package insured against damage and loss.  We are not responsible for lost or damaged returned packages.
• We reserve the right to reject returns that do not meet these conditions. 

Do you charge a restocking fee for returned merchandise?

We don’t charge a restocking fee.

Where do I send my returns?

Returns can be sent to:

Eloquent Favors

340 Burr Road

Commack, NY 11725

Attention:  Returns Dept.

How long before I receive my refund?

Once we receive your return and inspect the items, you will receive an email confirming the amount of your credit.  Credits will be issued in 3 to 5 business days.  Please allow adequate time for your bank to process your credit.

What do I do with damaged or defective merchandise?